Yes, however we are restricted to sell in certain territories. For most products, we currently ship to Australia, Canada, Mexico, New Zealand, United Kingdom, and the United States.
BT21 Products are available worldwide! *Some restrictions apply*
All orders are processed and shipped within 1-2 business days. Customers will be emailed a tracking number in their shipping confirmation once their order has been fulfilled. Orders will typically arrive in 1-2 weeks for standard shipping methods and usually <1 week for fast shipping.
We use all major carriers, and local courier partners. For reference, most United States orders will be delivered via USPS.
All sales are final once your order has been processed and shipped. If your order is delivered broken or defective, please immediately email support@otakulamps within 90 days for a replacement free of charge. There are various ways to edit or cancel your order, however this is only available before your order has been fulfilled. You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.
Unfortunately, we are not accepting any returned items at this time. However, if your order has been delivered broken or defective, please immediately email support@otakulamps.com within 90 days of your order and we will send you a replacement free of charge.
If your order has been delivered broken or defective, please immediately email support@otakulamps.com within 90 days of your order and we will send you a replacement free of charge.
Shipping couriers often scan packages as "Delivered" once they have dropped off the package. If you received a "Delivered" notification, but do not see your order, please follow up with your local courier and post office for further information.
Order
We currently accept all major credit and debit cards (Visa, Mastercard, Discover, American Express)
There are various ways to edit or cancel your order, however this is only available before your order has been fulfilled. You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.
Once an order has been processed and fulfilled, we cannot change the shipping information on the order. You can edit or cancel your order immediately after you place it via the order status page. You can also edit or cancel via the link in your order confirmation email. Also if you have created an account, you can edit or cancel your order there. Please keep in mind that we currently cannot cancel or return any orders that have been processed and fulfilled.
If your order has been delivered broken or defective, please immediately email support@otakulamps.com within 90 days of your order and we will send you a replacement free of charge. However, if you accidentally broke your item after this time we do sell the bases separately [link here]. Unfortunately we do not sell the plates separately at this time.
Our lamps are tested for the most up to date industry standards to ensure high quality across all of our products. If you are experiencing flashing and/or blinking, this is typically due to a lack of power to the lamp. This is almost always due to low battery power, and this can be fixed by either: (1) plugging the lamp in using the included USB cord, or (2) getting a new set of fresh 3 x AA batteries. If the problem continues after you have tried this, please contact us at support@otakulamps.com
Please be very careful when trying to clean your acrylic plates, as it is very easy to scratch and damage the plates if you are not careful. In order to clean the plates properly, first make sure to gently blow away any noticeable dust or debris off of the plate. Then, take a clean camera lens cleaning cloth and carefully wipe the plate, making sure not to be too rough when handling.
Other
All inquiries can be sent via email to support@otakulamps.com. Please allow up to 24 hours for us to respond. Emails received on the weekends or holidays will be responded to on the next business day. If your question is in regards to editing or cancelling your order, please see the above FAQ answers.
Yes! Otaku Lamps is home of the ORIGINAL, officially licensed anime LED lamps and lighting products! This means we have officially partnered with some of the largest anime studios (Crunchyroll & Funimation) in order to continue bringing you guys awesome anime LED lamps and lighting products! We are not affiliated with any brand selling unlicensed products.
If you are interested in selling Otaku Lamps on your website, please fill out the form listed on this page in order to submit an application to be a wholesale partner. We review each application and will send a response email with an account invite pending acceptance.
Yes, we do! Please keep in mind that we do not accept all applications, however we try our best to accommodate as many marketing partners that we can at a point in time. If you think you would be a great fit, submit your application here!
